Services and conditions
Payment
1.- According to the Italian Law, it is required that you bring photocopies made of the passports or ID cards if European citizen for every person staying in the apartment (Italian Law).
2.- Total amount in Euros is payable upon arrival at the office.
At the time of check-in we will require credit card guarantee for damages done to the apartment during the time of stay.
3.- We would appreciate if only one or two people come up to the office with the photocopies and cash (there are residents in the building so please be considerate with the noise). This will make the check-in faster and easier.
Check-In and Check-Out hours
The check-in takes place in our office and is possible from 15:00 onwards. Latest check out is at 11:00. Arrivals to the office after 21:00 will be subject to a check-in fee of 25 Euro (after midnight the fee will be 35 Euro). The fee will be waved if you have the taxi pick-up service arranged through our company. In such cases you will be taken directly to the apartment, and the next day you will be asked to come to our office at 10:00 AM to make the payments. It is vital that we are informed of your approximate arrival time in Rome.
During your check in you:
a) fill in our guest form,
b) facilitate the payment
c) receive your keys and a map with instructions on how to get to your apartment.
Cancellation policy
We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In case of a cancellation, we unfortunately have to demand partial compensation. The details below are maximum penalties; when possible, we prefer to ask for mild compensation, the only cases in which we are strict is a "no-show". The cancellation fee will be debited automatically from your credit card.
WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!!
Bookings for 1 apartment for less than 3 weeks:
1.- Cancellation more than 30 days prior to arrival: 20 euro (or 15 GBP in the UK)
2.- Cancellation 29 to 15 days before arrival: 20% of the whole stay
3.- Cancellation 14 to 8 days before arrival: 30% of the whole stay
4.- Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
Bookings for 2 or more apartments or for more than 3 weeks:
1.- Cancellation more than 30 days prior to arrival: 30% of the whole stay
2.- Cancellation 29 to 15 days before arrival: 40% of the whole stay
3.- Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
Cancellation during the stay is only possible after the first month, after a one-month stay a 14 - day notice applies.
In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund. Once the payment for the apartment has been made, the client defaults his right to any refund in cases where he leaves before the agreed period.
Please note:
1.- reduction of number of guests or of number of nights, will be subject to a 20 euro (or 15 GBP in the UK) administration fee. The changes must be advised prior to your arrival. If you reduce the number of nights or of guests between 7 days prior to your arrival and the arrival - recalculation of price is not possible.
2.- Especially for shorter bookings (1-4 nights) or in absolute necessity, we reserve the right to change the apartment for an equivalent or better unit for the same or smaller price.
